APP-ACESSA-PCDA: aplicativo de smartphones para mapeamento, informação e avaliação de acessibilidade para pessoas surdas e pessoas com deficiência auditiva em equipamentos sociais públicos de cidadania

Abstract

The right of accessibility guarantees people with disabilities or reduced mobility to live independently and to exercise their rights of citizenship and social participation. Even though this is a potestative right, citizens are still deprived of living fully, due to the precariousness with which accessible resources are made available, resulting in pseudo-accessibility. In parallel to this backward scenario, there are applications for mobile devices that, increasingly, have become part of people's lives for the most varied purposes. Bearing in mind the problem of pseudo-accessibility and the possibility of using digital information and communication technologies (TDIC) as a tool for evaluating and controlling the quality and functioning of accessibility resources, this thesis has the general objective: To build an application ( APP ACESSA) for smartphones, for mapping, information and evaluation of the availability/quality of accessibility for people with deafness and hearing impairment in public social Citizenship facilities (Forum, Police Stations, Public Defender's Office and National Institute of Social Security - INSS, Center for Reference for Social Assistance - CRAS and the Specialized Reference Center for Social Assistance - CREAS). The thesis to be defended is that the collective inspection of accessibility by the users themselves constitutes a means of raising awareness/pressure on managers and contributes to improving the quality of services, with the exploration of concepts such as those of the public sphere (Jürgen Habermas ), accountability (Guilermo O'Donnell). Therefore, the methodological foundation of the study is guided by the principles and stages of the research and experimental development (R&D) methodology, based on the Frascati Manual (OECD), which will be associated in the methodology for technological classification applicable to innovation projects, that is, o TRL (Technology Readiness Levels or Technological Maturity Levels). Given the progress of the research, it is possible to consider that the development of an application based on the experimental research methodology allows changes and reorganization of the product at all times, as its improvement will be constant. After completing the application and testing it, the following conclusions are reached. Regarding its relevance, it is believed that, yes, the APP-ACESSA-PCDA can provide empowerment to users of public services, especially people with disabilities and their families who will be able to evaluate the accessibility of social facilities and make the evaluations public. It is believed that with the ACESSA-PCDA application it will be possible for public service users, especially deaf people and people with hearing impairment, to directly evaluate accessibility in social equipment, making the systematization of evaluations public, as well as consulting evaluations of equipment that use or will use and thus have a basis for demanding improvements in the service.